marble Privacy Policy

1.1 Purpose of This Policy

This privacy policy sets out the rules for handling personal information collected while using the marble website and services. By registering on marble's platform or using any of its services, you are considered to have accepted the terms described in this policy.

Our Terms and Conditions discuss the general rules of service use in greater detail. The privacy policy and those terms complement each other — if there is any conflict, the provisions of the privacy policy will apply.

1.2 Who This Applies To

This policy applies to all of the following:

• Members registered on marble's website or mobile app
• Anyone who visits the website without opening an account
• Anyone who receives support via live chat or email
• Anyone who participates in any marble promotional activity

Please note that all marble services are available only to persons aged 21 or above.

2.1 Registration and Identity Information

Information you voluntarily provide when creating an account:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form, not readable in plain text)
• Payment account details (such as bKash or Nagad number)

For identity verification, you may be asked to provide national ID or passport details. This information is used only for the verification process and is stored securely.

2.2 Transaction and Financial Information

During deposits and withdrawals, marble automatically records the transaction date, amount, and payment method. This information is used to ensure account transparency and prevent fraud.

• Deposit and withdrawal records
• Bonus and reward redemption history
• General gaming activity statistics

2.3 Technical Information Collected Automatically

Some information is collected automatically when you use the website or app:

• IP address and device type
• Browser version and operating system
• Cookie and session tracking data
• Login times and list of pages visited on the website

This information is used to maintain site security and improve the user experience.

3.1 Service Operation and Improvement

marble uses collected information primarily for the following purposes:

• Opening accounts and verifying identity
• Processing deposits and withdrawals
• Applying bonuses and promotions correctly
• Providing live chat and email support
• Maintaining the site's security and technical standards

3.2 Security and Risk Management

marble analyses collected information to ensure the security of user accounts and transactions. If unusual activity is detected, temporary security measures may be applied to the account and the user will be notified.

3.3 Communication and Promotions

marble may contact you via email or mobile regarding the following:

• Important account notifications (transaction confirmations, OTP, password changes)
• New promotions and bonus offers — you can opt out of these messages if you wish
• Information about changes to services or updates to the privacy policy

To stop receiving promotional messages, inform marble's support team via live chat or email.

4.1 Service Provider Partners

marble relies on trusted third parties to operate certain technical services. Only the limited information necessary to provide those services is shared with these partners:

• Payment processing companies (for verifying bKash, Nagad, and Rocket transactions)
• Identity verification and fraud prevention technology providers
• Game software providers — technical data from gaming sessions only
• Cloud hosting and data security infrastructure providers

All of these partners may not use your information beyond the purposes directed by marble, and they follow their own strict privacy standards.

4.2 Legal Obligations

In the following circumstances, marble may be legally required to disclose information:

• Under a court order or a valid request from a government authority
• As part of an investigation into money laundering or financial fraud
• In an emergency to protect the safety of another user

Such disclosure is limited strictly to legal requirements, and users are notified in advance where possible.

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored on your device. marble uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure security — these cannot be disabled
• Functionality cookies: To save language preferences and personalised user settings
• Analytics cookies: To understand which parts of the website are used most — these can be disabled

5.2 Cookie Controls

Most modern browsers allow you to block or delete cookies. However, disabling essential cookies may prevent some site features from working correctly — for example, login sessions may not persist. Contact marble's live chat team for detailed help with cookie controls.

6.1 Technical Safeguards

marble uses industry-standard security technology to protect user data:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored using a one-way hashing algorithm — marble staff cannot view them either
• Firewalls and intrusion detection systems are active at the server level
• A separate encrypted vault is used for payment information

6.2 Administrative Safeguards

Alongside technical measures, marble also takes the following administrative steps:

• Only authorised staff may access personal data
• Staff receive regular data protection training
• Every instance of data access is logged and reviewed periodically

However, due to the inherent risks of the internet, it is not possible to guarantee one hundred percent security. If a data breach occurs, marble will notify affected users as quickly as possible.

7.1 Right to View and Correct Information

To view the personal information stored in your account or to correct any errors, contact marble's support team. When a correction is requested, marble will process it within a reasonable time.

7.2 Request to Delete Information

After closing your account, you may request the deletion of your personal data. However, information must be retained for a specified period in the following cases:

• Financial transaction records — to meet legal requirements
• Until any ongoing dispute or investigation is resolved
• For the mandatory retention period required under anti-money laundering regulations

7.3 Opting Out of Promotional Communications

You can stop receiving marketing and promotional messages at any time. To do so, inform marble's support team via live chat or email. Account management notifications (such as transaction confirmations) will continue to be sent.

7.4 Responsible Gaming and Account Controls

marble's Responsible Gaming section offers options to set gaming limits, temporarily suspend your account, or self-exclude. These steps do not affect the privacy of your information — they only limit the extent of service use.

8.1 Information for Active Accounts

While an account is active, marble retains all relevant information. When an account is closed, promotional and operational data is deleted within a specified period.

8.2 Financial Transaction Records

Financial transaction data is retained for the period required by applicable legal regulations. This information is accessed only for legal or security purposes.

8.3 Technical Log Files

Server logs and session data are generally kept for a short period and deleted after a security review. Logs related to any ongoing investigation may be retained for longer.

9.1 Age Verification Commitment

marble is only for users aged 21 and above. Age verification is mandatory at registration, and marble actively closes accounts of underage users.

If any information from an underage person is collected by mistake, it is deleted as soon as this becomes known. If you become aware of any such incident, please notify the marble support team immediately.

10.1 Process for Changes

marble reserves the right to amend this privacy policy when necessary. For significant changes, a notice will be sent to the registered email address or posted on the site. Continued use of the site after any changes will be taken as acceptance of the revised policy.

To learn more about our services, payment methods, or other matters, visit the About Us page.

10.2 Effective Date

The current version of this policy is effective from January 2025. Previous versions can be provided by the marble support team upon request.