marble FAQ — Account, Deposits and Withdrawals

At marble, you can activate a cooling-off period for a set time or a longer-term self-exclusion at any time. Contact 24/7 live chat or write to the support email to do so. Once requested, the account cannot be reopened before the set period ends. Read the responsible gaming guidelines for full details.

For problem gambling, marble's support team can help directly — contact them via live chat or email. It is also important to let a family member or trusted person know. In Bangladesh, you can reach out to Kaan Pete Roi or the National Mental Health Helpline for mental health support. marble's responsible gaming page has a full list of support resources.

All casino and betting activities at marble are for people aged 21 and above (21+ only). Age is verified during account registration, and withdrawals are not processed until identity is confirmed. Protecting minors is an integral part of marble's policy.

Yes, at marble you can set a daily, weekly or monthly deposit limit for yourself. To activate this, make a request via live chat or email. Once a limit is set, reducing it takes effect immediately, but increasing it takes effect after a waiting period — so you cannot make that decision in a rush.

Some common signs are: betting beyond your budget, placing bigger bets to try to recover losses, neglecting family or work to play, and feeling restless when unable to play. If you notice these signs, contact marble's support or activate a cooling-off period — it is not a weakness, it is the right step.

marble's cricket betting section offers a range of options including match winner, series winner, toss winner, top run-scorer, total runs over/under, wicket markets and live in-play markets. During BPL and IPL seasons, extra markets and in-play opportunities are added.

Generally, if a match is abandoned or officially declared a no-result, marble refunds the bet amount. However, markets where the outcome has already been determined (such as the first innings toss or session markets) may be settled as normal. Check the terms and conditions for specific rules.

Decimal odds make it easy to calculate total return — stake × odds = total return. For example, in a limited-overs match, Team A has odds of 1.65 and Team B has odds of 2.30. Betting ৳500 on Team B: if Team B wins, you get back ৳1,150 (৳650 profit); if Team A wins, the ৳500 is lost. This is just an example — actual odds vary.

In a multi-bet or accumulator, if three selections have odds of 1.40, 1.50 and 1.60, the combined odds are 1.40 × 1.50 × 1.60 ≈ 3.36. On a ৳100 bet, if all three selections win, the return is ৳336 — but if any one of them loses, the entire ৳100 is gone. Multi-bets offer higher returns, but the risk is also higher.

marble's official domain always stays the same — verify the correct address in the URL bar. Fake sites usually make slight spelling changes to the domain (such as extra letters or a different extension). Do not log in from an unfamiliar link; type the address directly. If you see anything suspicious, inform support immediately.

Contact marble's 24/7 live chat immediately and request a temporary account lock. Then change your password and separately verify your bKash or Nagad PIN. Review your account transaction history and inform support about any unrecognised activity.

marble uses SSL (Secure Socket Layer) encryption, which securely transmits all data between your browser and the server. Personal information, payment data and login credentials are all encrypted. Read the privacy policy page for more details.

Never share your OTP or bKash / Nagad PIN with anyone — no marble representative will ever ask for this information. If someone asks for it, it is a fraud attempt. If you receive any such contact, immediately inform marble support and block that number or email.

A strong password should be at least 12 characters long and include a mix of uppercase and lowercase letters, numbers and special characters (such as @, #, $). Do not use your date of birth or common names. It is safer not to reuse passwords from other sites for your marble account.

Yes, when withdrawing money from marble, the payment wallet (bKash, Nagad or Rocket) or bank account must be registered in the account holder's own name. Withdrawals to wallets registered in a third party's name are not processed — this is for security purposes.

The wagering requirement for marble's welcome bonus is 25 times the bonus amount. Example: on a ৳1,000 deposit, the bonus is ৳1,000, making a total balance of ৳2,000 — before withdrawing, you must wager ৳1,000 × 25 = ৳25,000. Once wagering is complete, winnings can be withdrawn. Each bonus has its own wagering requirement — check the terms and conditions.

Yes, withdrawals at marble are available seven days a week, twenty-four hours a day. Money typically arrives within 15 minutes to 2 hours. The process works the same way at night or on holidays — there is no extra delay. However, bank transfers may take additional time due to the bank's own processing schedule.

The minimum withdrawal amount at marble is ৳1,000. This applies to all methods — bKash, Nagad, Rocket and bank transfer. Your balance must be at least this amount when submitting a withdrawal request.

The minimum deposit at marble is ৳100 — this is the same for slots, live casino or sports betting. Depositing ৳100 lets you start playing slot games right away. This limit is the same across all payment methods (bKash, Nagad, Rocket, bank transfer).

After logging in to marble log in to marble, go to the deposit page and select Nagad as the payment method. Enter the amount and follow the instructions — complete the payment through the Nagad app or mobile menu. Your balance will be updated once the confirmation message is received.

Save the bKash transaction ID and a screenshot of the payment. The balance usually updates within a few minutes. If it takes more than 15–20 minutes, contact marble's 24/7 live chat with the transaction ID — the support team will verify and resolve the issue quickly.

A 100% bonus is available on the first deposit, up to ৳5,000. Example: depositing ৳10,200 gives a bonus of ৳5,000, making a total balance of ৳15,200 — before withdrawing the bonus, you must wager ৳5,000 × 25 = ৳1,25,000. The bonus also applies to a minimum deposit of ৳100, but a larger deposit means a larger bonus.

Yes, you can deposit at marble via bank transfer. Transfers from Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major Bangladeshi banks are accepted. Bank transfers may take a bit longer to process, so keep your transaction reference saved.