marble's commitment to responsible gaming
When gaming goes beyond entertainment and becomes a problem, it is important to take the right steps. marble places the highest priority on the mental health and financial safety of every user.
Age limit and legal responsibility
marble Casino believes that online betting and casino gaming is purely a form of entertainment — not a source of income. Our terms and conditions clearly state that every user must play responsibly and should never place bets beyond their means.
Gambling is a game of chance — there is no guarantee of winning any bet. Set a budget for yourself in advance and stay within that limit. Placing more bets in an attempt to recover lost money is called "chasing losses" — this is a key sign of problematic behaviour.
Ask yourself three questions before playing: Am I playing for entertainment or to relieve stress? Am I staying within my limits? Is there any negative impact on my family or work? If the answers are not clear, seek help now.
Tools for your protection
marble has put several practical tools in your hands so you can manage your own gaming habits.
Set a deposit limit
Decide in advance the maximum amount you will deposit per day, week, or month. Once a limit is set it takes effect immediately, and can only be increased after a specified waiting period.
Session time limit
Set a limit on how long you play in one go. When the time is up, you will be automatically alerted so you can take a conscious break.
Account cooling-off
If you want to step back for a while, you can activate a cooling-off period of 24 hours to six weeks. During this time it will not be possible to log in to your account.
Self-Exclusion
If you need a long-term break, self-exclusion can be activated for six months to five years. During this period the account is completely inactive and no promotional messages are sent.
Review gaming history
You can view your betting history, win and loss records, and deposit and withdrawal details from your account at any time — this is important for understanding your own behaviour.
Direct support team
Contact our support team via 24/7 live chat to activate any tool or discuss your account situation — you can speak in Bengali.
Apply for self-exclusion
If you feel that gaming is having a negative impact on your life, start the self-exclusion process now. Fill in and submit the form below, or let us know directly via live chat — we will take the necessary action on your account promptly.
Your privacy is fully protected. This information will be used solely for managing your account. You can find more details in our privacy policy.
Self-exclusion request
Warning signs of a problem
If even one of the signs below applies to you, it should not be taken lightly.
Spending beyond your budget
Betting with money beyond your monthly expenses, from savings, or borrowed funds is a serious warning sign.
Placing more bets to cover losses
Repeatedly placing larger bets after a loss to recover that loss is the main sign of "chasing losses".
Disruption to sleep and daily life
Staying up late to play, losing focus at work or studies, and spending less time with family are causes for concern.
Hiding gaming from loved ones
Keeping gaming a secret from family or friends, or developing a tendency to be dishonest about it.
Difficulty controlling emotions
Intense anger, frustration, or guilt after losing, and excessive excitement after winning — both can be signs.
Unable to stop playing
Repeatedly trying to stop but failing — this compulsion is a clear sign of addiction.
Where to get help
You do not have to handle everything alone. marble's support team and the people around you are always there for you.
marble live chat
Any time of day, any day of the week — speak to us in Bengali on our 24/7 live chat. We will help you directly with account restrictions, self-exclusion, or any concern you have.
Email Support
If you prefer to report a problem in writing, contact us by email — responses are provided in both Bengali and English. Your request will be kept confidential and secure.
Family and trusted ones
Talk openly with someone close to you. Support from family or a close friend can often be a more effective first step than professional help.
Speak with a psychologist or counsellor for professional guidance. Mental health services in Bangladesh are now much more accessible — they are available at government hospitals and private counselling centres. If you do not know where to turn, let marble's support team know and we can point you in the right direction.
Our FAQ section has answers to many more questions about responsible gaming — how to set account limits, how self-exclusion works, and much more.
Some tips for healthy gaming
Responsible gaming is not just about following rules — it is a mindset that keeps you well in the long run. marble encourages this mindset.
- Before playing, decide on a set amount of money and time — and stick to that decision.
- Never place large bets when under the influence of alcohol or when stressed.
- Do not make winnings part of your financial planning — this is a game of chance.
- Take regular breaks — stop for at least a short while every hour.
- Play only for entertainment, and only with money you can afford to lose without stress.
- Spend time on other hobbies and social activities so that gaming does not become the sole focus of your life.
Set a deposit limit quickly
Once set, the limit takes effect immediately. A 24–48 hour wait applies for changes.
Frequently asked questions
Here are answers to common questions about responsible gaming.